Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "Brand", or "Creator") and Act1 LLC FZE ("Collabfront", "we", "us", or "our"), a company registered in the United Arab Emirates, operating the marketplace platform at www.collabfront.app (the "Platform"). By creating an account, accessing, or using the Platform in any capacity, you confirm that you are at least 18 years of age, that you have the legal capacity to enter into binding agreements, and that you have read, understood, and unconditionally agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must immediately cease use of the Platform.

Collabfront operates as a two-sided digital marketplace connecting Brands and Creators for influencer marketing and user-generated content ("UGC") collaborations. Collabfront provides the technology infrastructure and payment protection system to facilitate these engagements and acts solely as a limited payment collection agent and platform facilitator. Collabfront is not a party to the creative or commercial execution between Brands and Creators, does not employ Creators, and does not act as an advertising agency.

Collabfront expressly disclaims any guarantee of outcome, campaign performance, audience reach, engagement, or commercial result in connection with any collaboration conducted through the Platform, regardless of the service tier used.

Collabfront offers the following service tiers:

• Self-Serve (Pay-As-You-Go): Brands independently manage campaign creation, creator discovery, and direct bookings through the Platform with no minimum commitment, subscription, or recurring fee required.
• Managed Services: Collabfront assumes responsibility for campaign strategy, creator matching, and end-to-end campaign management on behalf of the Brand. Managed Services engagements are subject to a separate written agreement confirmed between the Brand and Collabfront prior to campaign commencement, setting out scope, deliverables, timeline, and applicable fees. In the absence of a separate written agreement, these General Terms govern. Collabfront makes no guarantee of specific campaign outcomes in connection with Managed Services. Results depend on factors outside Collabfront's reasonable control, including but not limited to market conditions, audience behaviour, and platform algorithm changes.

You must be at least 18 years of age to register for or use the Platform. By registering, you represent and warrant that:

• All registration information you provide is accurate, current, and complete.
• You have the full legal right and authority to enter into this agreement.
• Your use of the Platform does not violate any applicable law or third-party obligation binding on you.
• You will maintain the accuracy of your account information and update it promptly if it changes.

You are solely responsible for maintaining the confidentiality of your account credentials. You accept full responsibility for all activity conducted through your account, whether or not authorised by you. You must notify Collabfront immediately at info@collabfront.app if you become aware of any unauthorised use of your account.

All Brand accounts are subject to verification and approval by Collabfront before gaining full access to the Platform. Collabfront reserves the right to decline, suspend, or revoke any registration at its sole and absolute discretion, with or without providing reasons.

4.1 Brand Service Fee: All marketplace transactions are subject to a platform service fee charged to the Brand at the time of booking confirmation. The service fee is calculated on the final confirmed transaction amount as agreed between the Brand and Creator at the time of booking, inclusive of any custom offer pricing. The applicable fee rate is clearly displayed to the Brand prior to payment confirmation. Collabfront reserves the right to modify its fee structure at any time, with reasonable prior notice provided to active users before changes take effect.

4.2 Creator Compensation: Creators receive the full amount of their listed or agreed service price per transaction. Collabfront currently does not charge creators a platform fee on completed transactions. This position is subject to change at Collabfront's sole discretion. Creators will be provided with reasonable advance written notice to their registered email address before any creator-side fee is introduced. Continued use of the Platform following such notice constitutes acceptance of the revised fee structure.

4.3 Payment Processing: Brand payments are collected by Act1 LLC FZE via third-party payment processing services. Collabfront does not store full credit card or banking details on its servers. By completing a payment on the Platform, Brands authorise Collabfront to collect the agreed transaction amount, inclusive of the applicable platform fee, on its own behalf. Collabfront reserves the right to change its payment processing provider at any time without prior notice, provided that equivalent security standards are maintained.

4.4 Payment Protection: Upon receipt of a Brand's payment, Collabfront holds the corresponding creator payout amount within its own operating accounts until the collaboration is approved. Upon Brand approval of the delivered content, or upon Collabfront exercising its deemed approval discretion as set out in Section 4.5, the Creator's internal wallet is credited. Creator payouts are subsequently processed by Collabfront directly from its own funds via the payout methods set out in Section 4.6. Collabfront is not a bank or regulated financial institution. The payment management described in this section is a contractual feature of the Platform operated entirely by Collabfront.

4.5 Deemed Approval: Where a Brand fails to either approve or formally dispute submitted deliverables within a reasonable period following submission, Collabfront reserves the right, at its sole discretion, to treat the deliverables as approved and credit the Creator's wallet accordingly. Collabfront will use reasonable efforts to notify the Brand before exercising this discretion. This provision exists to protect Creators from unreasonable payment delays and to preserve the integrity of the Platform.

4.6 Creator Payouts: Creators may request a withdrawal of their available wallet balance at any time through the Platform. Payout requests are processed manually within a reasonable number of business days via Whish-to-Whish transfer for Lebanon-based Creators or international wire transfer where applicable. All third-party transfer costs, including Whish fees and bank intermediary charges, are the sole responsibility of the Creator and will be deducted from the total payout amount. Applicable payout fees will be communicated to Creators at the time of the payout request.

5.1 Creator Obligations

Creators agree to deliver content that materially meets the specific, objective requirements expressly set out in the agreed campaign brief. All content submitted must be:

• Original and created by the Creator personally.
• Free from any third-party intellectual property, including music, footage, trademarks, or likeness rights, that has not been properly licensed for the intended use.
• Compliant with all applicable laws, advertising standards, and Collabfront's community guidelines.
• Accurate and not misleading with respect to the product or service being promoted.

5.2 Revisions: Creators are required to provide one (1) complimentary revision where submitted content materially fails to meet the specific, objective requirements expressly stated in the original campaign brief. For the avoidance of doubt, subjective aesthetic preferences, creative direction changes, or requirements not included in the original brief do not constitute valid grounds for a revision request under this clause. Any revisions beyond this entitlement are at the Creator's discretion and may be subject to additional fees agreed directly between the parties and processed through the Platform.

5.3 Content Licence and Usage Rights: Unless otherwise expressly agreed in a custom campaign brief confirmed in writing, upon a Brand's full payment and approval of delivered content, the Brand is granted a non-exclusive, worldwide licence to use that content for any marketing, advertising, or promotional purpose, including but not limited to social media, paid advertising, email marketing, and website use, for a period of one (1) year from the date of approval (the "Licence Period").

Content that has been published or actively promoted during the Licence Period may remain live in its existing placements after expiry without constituting a breach of this clause. The commencement of new publication campaigns, new paid promotions, or any other active new use of the content following Licence Period expiry requires a written renewal agreement between the Brand and Creator, which Collabfront can facilitate through the Platform.

The Brand is solely responsible for ensuring that its use of licensed content complies with applicable intellectual property, privacy, data protection, and advertising laws in each territory where the content is used or promoted. Collabfront makes no representation, warranty, or guarantee regarding the clearance of third-party elements within creator content, including background music, locations, individuals, or branded items.

Creators retain the right to display content they have created in their professional portfolio and on their own social media channels solely to showcase their creative work history, provided this does not conflict with any specific exclusivity terms expressly agreed in the campaign brief.

All campaigns posted by Brands are subject to review and approval by Collabfront before being made visible to Creators. Collabfront reserves the right to reject, request modifications to, or remove any campaign that it determines, at its sole discretion, to violate these Terms, applicable law, or Collabfront's community standards.

Collabfront reserves the right to require Brands to clarify or amend vague, incomplete, or unmeasurable brief requirements before a campaign is approved. Collabfront accepts no responsibility for disputes arising from campaign briefs that lack specific, objective, and measurable deliverable requirements. Approval of a campaign by Collabfront does not constitute endorsement of the Brand, product, or campaign content.

Creators who successfully complete a qualifying number of paid or barter collaborations while maintaining a strong satisfaction rating may be awarded Pro Creator status, as determined by Collabfront from time to time. Pro Creator status increases a Creator's visibility to Brands on the Platform and may unlock additional platform benefits. Collabfront reserves the right to modify the eligibility criteria for Pro Creator status and to revoke it at any time where a Creator's performance, conduct, ratings, or compliance with these Terms falls below the required standard.

Users are strictly and unconditionally prohibited from using Collabfront to identify a potential collaboration partner and subsequently arranging or conducting payment for that collaboration outside the Platform in order to avoid platform fees or otherwise circumvent Collabfront's commercial position. This prohibition applies regardless of how the off-platform arrangement is structured and includes, without limitation:

• Direct bank or cash transfers.
• Payments conducted via third-party payment applications.
• Undisclosed or informal barter, gifting, or product-exchange arrangements.
• Any other commercial transaction relating to a collaboration that originated, in whole or in part, through a User's interaction with the Platform.

For the purposes of enforcement, a Brand that has viewed a Creator's profile on the Platform and subsequently engages that Creator for paid or barter services outside the Platform within a reasonable period following that interaction is presumed to have circumvented the Platform. The burden of demonstrating that the Creator was discovered independently and without any connection to the Platform rests entirely with the Brand.

Any User found to have circumvented or attempted to circumvent the Platform will be subject to immediate and permanent account termination without refund. Any pending wallet balances may be frozen pending investigation. Collabfront reserves the right to pursue all available legal and commercial remedies, including claims for loss of platform fees and associated damages, against any party found to have engaged in circumvention.

In the event of a dispute between a Brand and a Creator regarding content quality, deliverable compliance, payment, or any other matter arising from a collaboration, the following process applies:

• The disputing party must raise the issue formally through the Collabfront messaging or support system within a reasonable period of the relevant event giving rise to the dispute.
• Both parties will be given a reasonable and equal opportunity to present their position and supporting evidence to Collabfront's support team.
• Collabfront will endeavour to reach a determination within a reasonable period of receiving complete submissions from both parties.
• Collabfront reserves the right to make a final platform-level determination regarding refunds, partial payments, or payout release based on the information and evidence available to it.

Both parties agree to cooperate in good faith with Collabfront's resolution process. Collabfront's platform-level determination is final for the purposes of internal resolution. Nothing in this clause limits either party's right to seek independent legal remedy through the courts of the UAE or any other jurisdiction of competent authority.

The following activities are strictly prohibited on the Platform and constitute grounds for immediate account suspension or permanent termination:

• Creating fake, duplicate, or impersonation accounts, or misrepresenting your identity, affiliation, or authority.
• Using purchased, artificial, or bot-generated followers, engagement metrics, or reviews to misrepresent a Creator's audience, reach, or influence.
• Submitting plagiarised, fraudulent, or AI-generated content presented as wholly original human-created work without prior written disclosure to the Brand. For the avoidance of doubt, the use of AI-assisted editing, captioning, colour grading, or enhancement tools as part of an otherwise human-created production process does not constitute a violation of this clause.
• Manipulating the review and rating system through coordinated reviews, self-reviews via alternate accounts, incentivised review activity, or any form of review trading.
• Conducting phishing, impersonation, scamming, or any form of financial or identity fraud against other Users or Collabfront.
• Posting campaign briefs that promote illegal products or services, violate consumer protection or advertising standards laws, or target vulnerable individuals.
• Sharing, selling, or otherwise distributing any Creator's personal contact information, social media handles, or pricing data obtained through the Platform for any purpose other than facilitating a collaboration through the Platform.
• Any technical attack, scraping, data harvesting, or other activity that disrupts, damages, or impairs the technical operation or integrity of the Platform.

Collabfront reserves the right to immediately suspend or permanently terminate any account engaged in prohibited activities without prior notice and without refund. Funds held under payment protection may be frozen pending investigation. Serious violations may be reported to relevant regulatory or law enforcement authorities in Lebanon and the UAE.

The Collabfront platform, including its name, logo, design, software, proprietary algorithms, and all content created by or on behalf of Collabfront, is the exclusive property of Act1 LLC FZE and is protected by applicable intellectual property laws. Nothing in these Terms grants any User any right, title, interest, or licence in or to Collabfront's intellectual property. Any use of Collabfront's brand assets, trademarks, or proprietary content requires prior written permission from Collabfront.

The Platform is provided strictly on an "as is" and "as available" basis without warranties of any kind, whether express or implied. Collabfront expressly disclaims all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Collabfront does not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components. Collabfront does not warrant the accuracy, completeness, or reliability of any Creator profile information, metrics, follower counts, engagement data, or portfolio content displayed on the Platform. Such information is provided by Creators and third-party sources and has not been independently verified by Collabfront.

To the maximum extent permitted by applicable law, Act1 LLC FZE shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or related to your use of or inability to use the Platform, including but not limited to loss of revenue, loss of profit, loss of data, loss of goodwill, reputational damage, or damages resulting from a counterparty's breach of these Terms or failure to deliver as agreed.

Collabfront's total aggregate liability to any User for any and all claims arising under or in connection with these Terms, regardless of the cause of action or the theory of liability, shall not exceed the greater of:

• The total fees paid by that User to Collabfront in the three (3) calendar months immediately preceding the event giving rise to the claim; or
• USD 100 (one hundred United States Dollars).

These limitations apply even if Collabfront has been advised of the possibility of such damages and reflect a fundamental allocation of risk between the parties that forms an essential basis of the agreement between them.

You agree to fully indemnify, defend, and hold harmless Act1 LLC FZE and its officers, directors, employees, contractors, and agents from and against any and all claims, demands, proceedings, losses, liabilities, damages, costs, and expenses, including reasonable legal fees and court costs, arising out of or in connection with:

• Your use of or access to the Platform.
• Your breach of any provision of these Terms.
• Your violation of any applicable law, regulation, or third-party right, including intellectual property rights.
• Any content you submit, post, or transmit through the Platform.
• Any dispute between you and another User of the Platform.

Collabfront reserves the right to suspend or terminate any User account at any time, with or without prior notice, for any breach of these Terms or for conduct that Collabfront reasonably determines to be harmful to other Users, the Platform, or Collabfront's legitimate business interests.

Users may request account closure at any time by contacting support at info@collabfront.app. Account closure requests will be processed within a reasonable period. Termination of an account, whether initiated by the User or by Collabfront, does not extinguish any obligations, liabilities, rights, or claims accrued by either party prior to the effective date of termination. Provisions of these Terms that by their nature should survive termination, including but not limited to Sections 5, 8, 10, 12, 13, 14, and 18, shall survive.

Collabfront reserves the right to amend, update, or replace these Terms at any time at its sole discretion. Where changes are material, Collabfront will use reasonable efforts to provide advance written notice to registered Users via email or in-app notification before the changes take effect. Non-material changes may take effect immediately. Continued use of the Platform following notification of any changes constitutes your unconditional acceptance of the revised Terms. If you do not accept the revised Terms, you must cease use of the Platform immediately.

Collabfront shall not be liable for any delay, failure, or interruption of the Platform or its obligations under these Terms resulting from causes beyond Collabfront's reasonable control, including but not limited to acts of God, war, civil unrest, government action, sanctions, internet or infrastructure failures, cyberattacks, or any other event outside Collabfront's reasonable control.

These Terms are governed by and shall be construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions. Subject to the paragraph below, any dispute arising out of or in connection with these Terms that cannot be resolved through good-faith negotiation between the parties shall be submitted to the exclusive jurisdiction of the courts of the UAE.

Notwithstanding the above, Collabfront reserves the right to seek injunctive or other interim relief, or to initiate or defend legal proceedings, in any jurisdiction where a User is domiciled, where harm has occurred, or where Collabfront has legitimate grounds to pursue a claim. This includes, without limitation, the courts of the Republic of Lebanon.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, void, or unenforceable for any reason, that provision shall be limited or modified to the minimum extent necessary to make it enforceable, or shall be severed from these Terms if modification is not possible, without affecting the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

No failure or delay by Collabfront in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy. No single or partial exercise of any right or remedy shall preclude any further or other exercise of that right or remedy.

These Terms, together with the Privacy Policy and any separate written agreements executed for Managed Services engagements, constitute the entire agreement between you and Collabfront with respect to your use of the Platform. These Terms supersede all prior understandings, representations, warranties, and agreements between the parties relating to the same subject matter, whether oral or written.

All questions, support requests, and formal legal notices regarding these Terms must be submitted in writing to:

Collabfront / Act1 LLC FZE
Email: info@collabfront.app
Website: www.collabfront.app

Notices sent by email will be deemed received on the next business day following transmission, provided no delivery failure notification is received by the sender.